FINAL SALE
We do not accept returns or exchanges on beauty products. Please review your shade and order details before checkout.
CUSTOMER CARE / RETURNS
CHOSEN WITH CARE.
FINAL BY NATURE.
Beauty is personal—and for hygiene, it stays personal. All Bi Tokyo beauty purchases are final sale.
IF IT ARRIVES WRONG
If your order arrives damaged, defective, or different from what you ordered, email hello@bitokyo.ca within 7 days of delivery with your order number and photos. We’ll take care of it.
ALWAYS FAIR
Nothing here limits any rights or remedies available to you under applicable consumer-protection law.